ORDERS

Q: Can I change my order?

A: Our team is dedicated to getting orders to you as quickly as possible. Sadly if the order has shipped we are unable to change the order for you.

 

Q: Can I change my order address?

A: While we are happy to help, we are unable to change the address for your order once it has shipped. 

 

Q: How do I cancel my order?

A: Since our team does try its best to ship orders out as soon as possible if our team is unable to cancel the order, it will ship as scheduled. If you receive the order feel free to reach out to our team to set up a return. To check if we can cancel the order feel free to contact our customer service team.

 

Q: Where is my order?

A: Your order is on its way! We do our best to ship orders out as soon as possible. You can check on your order status through your account under Order status. Once your order has shipped, we’ll send you a shipping confirmation email with tracking information – so you can follow your shipment every step of the way. If the tracking number sent to you does not provide a location for the order please wait 1 business day for the order to reach a checkpoint in the shipping system. Once it has reached a checkpoint your tracking number will be updated with an estimated delivery date.

 

Q: How do I return defective or flawed product?

A: We guarantee quality on all Overtake Mode Brands products. However, if your item is defective or flawed, please reach out to our customer service team upon receiving the product. In order to process the issue, please also provide an image or video of the damaged product as this helps our team investigate the issue. For the return to be processed the item must be unworn and in its original packaging.

 

Q: My tracking number says that my order is delivered, but I haven’t received my order yet.

A: Sometimes carriers tend to mark the order as “delivered” prematurely on the tracking system. We would ask that you kindly wait 2 business days. If your order has still not arrived after 2 business days (excluding weekends) please contact our customer service team and we would be happy to help.

 

 

SHIPPING

Q: How much is shipping?

A: Complimentary Domestic Shipping on orders over $49. For orders under $49 we offer a flat shipping rate of $3.99

 

Q: How long does shipping take?

A: Orders are usually delivered in 5-7 Business days. If you ordered a pre-order item, please check the product description for shipping timeframe or reach out to a customer service representative for more information.

 

Q: What shipping carrier do you use?

A: We currently ship with Fedex, UPS, and USPS depending on the shipping destination. If you have any courier requests please reach out to our customer service team with your order number and courier request.

 

Q: Can I ship an order to APO/FPO addresses?

A: We can ship to APO/FPO addresses only using USPS. If you are shipping to this type of address please reach out to our customer service team with your order number and courier request.

 

Q: Do you ship internationally?

A: No. Unfortunately we no not offer international shipping at the moment. We hope to offer international shipping soon. We are working to offer the world to have access to our brand!

 

 

RETURNS / EXCHANGES

Q: What is the return policy?

A: If you are unsatisfied with your order we’re happy to set you up with a return within 14 days of your purchase date. The item must be unworn, unwashed, undamaged, and in its original packaging. If these conditions are not met a refund will not be issued.
The customer is responsible for shipping the item back and will incur the shipping cost.
We do not accept returns on any items labeled final sale on its product page.

 

Q: How do I return my order?

A: If you are having any difficulty with your return or would like to return an order, please contact our customer service team via email admin@overtakemode.com
In order for our team to assist you as quickly as possible please include the following information in the email:

• Your order number
• Name on the order
• Photo of item
• Email associated with the order
  

 

Q: How do I get a return label?

A: The customer is responsible for shipping the order back in its original shipping and will incur the shipping cost. Please reach out to our customer service team for the return address and instructions.

 

Q: How do I exchange my order?

A: If after ordering, you are looking to exchange your item for something of equal or lesser value please feel free to contact our customer service team for assistance with a return.

 

Q: Can I return something I received as a gift?

A: We are unable to accept returns if the item was gifted. We are only able to accept returns from the person that placed the order.

 

 

PAYMENTS

Q: What payment methods are accepted by Overtake Mode Brands?

A: The payment methods accepted are Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, and Meta Pay.

 

Q: How does Overtake Mode Brands calculate sales tax?

A: Sales tax rates and rules will vary depending on state and local jurisdiction. We calculate sales tax based on the shipping destination for the order. To view your estimated taxes you can check out your cart during checkout once the destination address has been entered.